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Author: Leo Lanzillo

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and individuals trying to keep up with an always evolving digital landscape. Read any publication and you’re sure to find conversations revolving around Artificial Intelligence (AI) helping to power (if not completely replace, in some instances) human interaction. […]

How Virtualization Revolutionized the Digital Landscape

An often overlooked innovation that has changed the digital landscape for nearly everyone is virtualization. In this context, virtualization is the act of creating a virtual version of a physical object. There are many instances of virtualization, but the one that revolutionized computing and IT was hardware virtualization. VMware is a prime example of technology […]