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Senior Director, Customer Experience
Deb is a collaborative and innovative global leader skilled in helping clients improve customer experience, enhance brand promise, deliver operational excellence, and build organizational CX competency. As a Senior Director of Northridge’s Customer Experience practice, Deb helps clients transform their organizations and business models by understanding and defining customer journeys and architecting plans that deliver market share growth, earn customer loyalty, improve operational and financial performance, and increase corporate value.
A proven thought leader, Deb provides strategic insights and tactical implementation of best-in-business practices to optimize customer-facing operations, sales effectiveness, and business processes. Her experience spans multiple Industries, including financial services, communications, government, and retail. Prior to joining Northridge, Deb held executive level positions at CAN Capital, KONE Inc., Exelon, Sears, and Pitney Bowes. Deb holds a B.S. in Business Management and Industrial Relations from the University of Bridgeport, an A.S. in Industrial Engineering from Delaware Technical and Community College, and an MBA from the Kellogg School of Management at Northwestern University.