Transforming Your Quality Program to Drive Business Outcomes C3 Keynote

Pam Plyler co-presented with Shorit Ghosh, VP of Clarabridge's North America Services, on elevating your quality monitoring program in a keynote address titled, Transforming your Quality Program to Truly Drive Customer Loyalty and Business Outcomes.

Topics discussed include:

  • Understanding quality management and how to change the game
  • Synergies between VoC analytics and quality programs
  • Transforming your quality program to drive business outcomes

Fill out the form below to download the full C3 keynote.