Pam Plyler co-presented with Shorit Ghosh, VP of Clarabridge's North America Services, on elevating your quality monitoring program in a keynote address titled, Transforming your Quality Program to Truly Drive Customer Loyalty and Business Outcomes.
Topics discussed include:
- Understanding quality management and how to change the game
- Synergies between VoC analytics and quality programs
- Transforming your quality program to drive business outcomes
Fill out the form below to download the full C3 keynote.