The Northridge Group Has Announced Plans to Expand Its Multi-Channel Business

February 07, 2012

The Northridge Group, a management consulting firm, announced that its wholly-owned subsidiary, Northridge Solutions, Inc., has completed the acquisition of Aon Hewitt's Customer Contact Monitoring group. Aon Hewitt is the global human resource consulting and outsourcing business of Aon Corporation (NYSE:AON).

Aon Hewitt's former Customer Contact Monitoring group helps organizations become leaders in customer service quality through full lifecycle design, implementation, and conduct of call and email monitoring programs.

The transaction closed February 3, 2012. Financial terms were not disclosed

"The explosion of multi-channel customer interactions has increased the need to monitor and evaluate the customer experience and the acquisition of the Customer Contact Monitoring business provides a synergistic approach to expanding our current practice," said Therese Fauerbach, President and CEO of The Northridge Group. "To that end, our new subsidiary, Northridge Solutions, provides our clients with critical insight and information to ensure the best possible customer experience while maximizing their operational efficiency."

"The Northridge Group's focus and success in enhancing the customer experience in the Multi-Channel space was a perfect fit for our Customer Contact Monitoring group," said Chris Michalak, Executive Vice President of Aon Hewitt. "While quality monitoring represents a growing business need for many organizations, it was no longer a core strategic focus for us."

Therese Fauerbach said that,"the Northridge Solutions team is confident in their ability to provide a seamless continuation of services and is excited to welcome clients and team members to the Northridge family."

The Northridge Group, headquartered in Rosemont, IL, provides a full range of consulting services to Fortune 500 companies, as well as State and Federal agencies. The company was founded in 1999 with the goal of providing real-world, cost-effective and executable solutions that promote profitability for our clients. The consulting network is comprised of a team of more than 200 seasoned professionals, averaging 15+ years of real-world experience and deep first-hand knowledge and expertise in leading business across a variety of industries. It is a certified 100% woman-owned-and-operated business (WBE) and a GSA and IT70 Federal government schedule holder.