Rapid advances in technology, ever increasing demands for bandwidth, increasing competition from non-traditional competitors, stringent regulations and changing user behaviors have fostered a very competitive and evolving telecom landscape.
The Northridge Group helps telecom service providers identify opportunities for revenue growth, improve user experiences, and streamline cost initiatives. We understand the complex challenges today’s telecom leaders face because we’ve been there. Launched in 1999 with several top executives from the telecom service provider industry, Northridge continuously reinforces our telecom practice by hiring experienced industry experts to augment our core team.
Northridge’s Telecom practice assists telecom companies with:
- Business Process Management Consulting
- Program Management Consulting
- Contact Center Management Consulting
- Telecom and Technology Management Consulting
- Quality Monitoring (QM) Services
- Customer Experience Solutions
Drawing on our niche expertise in telecom service provider consulting, Northridge helps companies navigate the difficult terrain of today’s marketplace by integrating technology and networking to manage costs, identify business process improvements and increase overall profitability.