Plyler on Customer Experience with IQPC

October 27, 2015 

Pam Plyler, The Northridge Group’s Executive Practice Lead, Customer Experience and Contact Center Management, will participate in IQPC’s Global Contact Center Excellence event in Miami, FL. Plyler will focus on insights from The Northridge Group’s recent research on The State of Customer Service Experience 2015. The report identifies the critical gaps between consumer expectations and reality across multiple customer contact channels and clearly highlights the key opportunities for businesses to successfully deliver a consistent, seamless and effortless omni-channel customer service experience.