Pam Plyler, Executive Practice Lead of Customer Experience and Contact Center Management at The Northridge Group, spoke at SOCAP's Social Media Summit at PepsiCo Chicago's Headquarters on March 3, 2016. Plyler presented on Social Media & the Contact Center: Managing the Minutia. Plyler joined a diverse panel of subject matter experts, who each shared their own personal and business perspectives on social media.
To download the presentation material, please click here.
To learn more, visit SOCAP International.