NRG News

At The Northridge Group, we work hard to stay on the leading edge of the industries we represent. Discover what’s new at Northridge with the latest news and press releases. 

Latest News

Northridge Attends 2018 BBB Torch Awards
November 1, 2018

State of Customer Experience 2018 Report is Released! 
October 15, 2018

Northridge Completes the Chicago Marathon
October 7, 2018

Northridge Sponsors The Cradle Classic 2018
July 9, 2018

Pam Plyler Speaks at C3 2018
May 8, 2018

Northridge Supports The Chicago Network's WIFL 2018
April 20, 2018

Northridge Becomes An ESOP
February 26, 2018

Northridge is Accredited by the Better Business Bureau
February 1, 2018

Northridge's State of Customer Service Experience Report 2017 is Here!
August 1, 2017

Therese Fauerbach Sponsors Cathy Coughlin STEM Scholarship Luncheon
July 13, 2017

Marriann Cole is Honored by BabyRead
July 10, 2017

Northridge Sponsors The Cradle Classic 2017
June 26, 2017

Northridge Signs ESGR Statement of Support
May 31, 2017

Pam Plyler to Speak at Clarabridge C3 Conference
May 3, 2017

Northridge CEO, Therese Fauerbach, elected to the DePaul University Board of Trustees
March 24, 2017

CEO Therese Fauerbach Speaks at TCN's Office Hours
February 23, 2017

Northridge Partners With Clarabridge For Webinar On Omni-Channel Analytics
December 15, 2016

Northridge CEO, Therese Fauerbach, Chosen To Speak At OWN IT Event
November 12, 2016

Northridge State of Customer Service Experience Report Highlighted in CIO
August 11, 2016

Study: 55% of Consumers Need to Use Two or More Channels to Resolve Their Issue
August 11, 2016

Pam Plyler to Speak at IQPC Call Center Week
June 30, 2016

Northridge Sponsors The Cradle Classic
June 27, 2016

Pam Plyler Featured In CRMXchange Article
June 21, 2016

Northridge Sponsors Women Employed Working Lunch
May 11, 2016

The Northridge Group Sponsors The Chicago Network's Women in the Forefront Luncheon
April 15, 2016

Northridge CFO, Leo Lanzillo, Elected to Thresholds Board of Directors
March 28, 2016

Pam Plyler to Speak at SOCAP's Social Media Summit
March 3, 2016

Northridge Data Confirms Social Media Customer Support is Lacking
July 1, 2015

Fauerbach and Plyler Explain Why Companies Still Struggle on Social Media 
June 24, 2015

Northridge Report Highlighted in Adweek SocialTimes
June 10, 2015

Study: 61% of Consumers Have to Interact with a Company on More than One Channel to Resolve a Customer Service Issue
June 16, 2015

Study: One-Third of Consumers Who Contact Brands on Social Media Never Get a Response
June 2, 2015

Moore Describes How to Build the Best Contact Center Experience in 2015
April 14, 2015

Pam Plyer Gives 5 Ways Companies Can Improve Their Social Customer Service Program
April 1, 2015

Pam Plyler Shares the Challenges of Social Customer Service and 5 Steps to Improve
March 27, 2015

The Northridge Group Expands Social Customer Service and Customer Experience Offerings
February 15, 2015

Northridge Chief Strategy Officer, Marriann Cole Shares the 4 Building Blocks for Improving Customer Service 
January 2, 2015

Northridge President, Daren Moore on Big Data's Role in Driving Out Costs
December 1, 2014

Northridge CMO, Tamara Solarich, Provides Insight into Big Data and the Customer Experience
October 29, 2014 

Pam Plyler Discusses Technology and Process Simplification with Software Magazine
October 28, 2014 

Northridge CEO, Therese Fauerbach, Discusses Growth Strategy with Blue Sky Innovation
September 16, 2014 

Therese Fauerbach on Leadership vs. Management
September 4, 2014 

Leo Lanzillo Gives His Perspective on Securing the Mobile Workforce
July 24, 2014

The Northridge Group on PBS Illinois Business This Week 
July 18, 2014 

Pam Plyler Discusses Importance of Contact Center Infrastructure
July 9, 2014

Therese Fauerbach Weighs in on Entrepreneurial Panel 
June 23, 2014 

The Northridge Group and Walker Sands Win Publicity Club of Chicago (PCC) Silver Trumpet Award
June 4, 2014

The Northridge Group Appoints Leo Lanzillo Chief Financial Officer 
May 28, 2014

The Northridge Group Selects Walker Sands to Build Online Brand
November 11, 2013

Smart Cookie: A Conversation with Therese Fauerbach
October 4, 2013

Therese Fauerbach Honored with Womenetics POW! Award
September 10, 2013

Therese Fauerbach Honored as a 'Smart Cookie'
September 6, 2013

Therese Fauerbach Honored at the YWCA's 40th Annual Leadership Luncheon
November 27, 2012

Northridge in Crain's Chicago Business Weekly
March 01, 2012

The Northridge Group has Announced Plans to Expand Its Multi-Channel Business
February 7, 2012