At The Northridge Group, we work hard to stay on the leading edge of the industries we represent. Discover what’s new at Northridge with the latest news and press releases.
Latest News
Northridge's State of Customer Service Experience Report 2017 is Coming Soon
July 25, 2017
Therese Fauerbach Sponsors Cathy Coughlin STEM Scholarship Luncheon
July 13, 2017
Marriann Cole is Honored by BabyRead
July 10, 2017
Northridge Sponsors The Cradle Classic 2017
June 26, 2017
Northridge Signs ESGR Statement of Support
May 31, 2017
Pam Plyler to Speak at Clarabridge C3 Conference
May 3, 2017
Northridge CEO, Therese Fauerbach, elected to the DePaul University Board of Trustees
March 24, 2017
CEO Therese Fauerbach Speaks at TCN's Office Hours
February 23, 2017
Northridge Partners With Clarabridge For Webinar On Omni-Channel Analytics
December 15, 2016
Northridge CEO, Therese Fauerbach, Chosen To Speak At OWN IT Event
November 12, 2016
Northridge State of Customer Service Experience Report Highlighted in CIO
August 11, 2016
Study: 55% of Consumers Need to Use Two or More Channels to Resolve Their Issue
August 11, 2016
Pam Plyler to Speak at IQPC Call Center Week
June 30, 2016
Northridge Sponsors The Cradle Classic
June 27, 2016
Pam Plyler Featured In CRMXchange Article
June 21, 2016
Northridge Sponsors Women Employed Working Lunch
May 11, 2016
The Northridge Group Sponsors The Chicago Network's Women in the Forefront Luncheon
April 15, 2016
Northridge CFO, Leo Lanzillo, Elected to Thresholds Board of Directors
March 28, 2016
Pam Plyler to Speak at SOCAP's Social Media Summit
March 3, 2016
Northridge Data Confirms Social Media Customer Support is Lacking
July 1, 2015
Fauerbach and Plyler Explain Why Companies Still Struggle on Social Media
June 24, 2015
Northridge Report Highlighted in Adweek SocialTimes
June 10, 2015
Study: 61% of Consumers Have to Interact with a Company on More than One Channel to Resolve a Customer Service Issue
June 16, 2015
Study: One-Third of Consumers Who Contact Brands on Social Media Never Get a Response
June 2, 2015
Moore Describes How to Build the Best Contact Center Experience in 2015
April 14, 2015
Pam Plyer Gives 5 Ways Companies Can Improve Their Social Customer Service Program
April 1, 2015
Pam Plyler Shares the Challenges of Social Customer Service and 5 Steps to Improve
March 27, 2015
The Northridge Group Expands Social Customer Service and Customer Experience Offerings
February 15, 2015
Northridge Chief Strategy Officer, Marriann Cole Shares the 4 Building Blocks for Improving Customer Service
January 2, 2015
Northridge President, Daren Moore on Big Data's Role in Driving Out Costs
December 1, 2014
Northridge CMO, Tamara Solarich, Provides Insight into Big Data and the Customer Experience
October 29, 2014
Pam Plyler Discusses Technology and Process Simplification with Software Magazine
October 28, 2014
Northridge CEO, Therese Fauerbach, Discusses Growth Strategy with Blue Sky Innovation
September 16, 2014
Therese Fauerbach on Leadership vs. Management
September 4, 2014
Leo Lanzillo Gives His Perspective on Securing the Mobile Workforce
July 24, 2014
The Northridge Group on PBS Illinois Business This Week
July 18, 2014
Pam Plyler Discusses Importance of Contact Center Infrastructure
July 9, 2014
Therese Fauerbach Weighs in on Entrepreneurial Panel
June 23, 2014
The Northridge Group and Walker Sands Win Publicity Club of Chicago (PCC) Silver Trumpet Award
June 4, 2014
The Northridge Group Appoints Leo Lanzillo Chief Financial Officer
May 28, 2014
The Northridge Group Selects Walker Sands to Build Online Brand
November 11, 2013
Smart Cookie: A Conversation with Therese Fauerbach
October 4, 2013
Therese Fauerbach Honored with Womenetics POW! Award
September 10, 2013
Therese Fauerbach Honored as a 'Smart Cookie'
September 6, 2013
Therese Fauerbach Honored at the YWCA's 40th Annual Leadership Luncheon
November 27, 2012
Northridge in Crain's Chicago Business Weekly
March 01, 2012
The Northridge Group has Announced Plans to Expand Its Multi-Channel Business
February 7, 2012