How to Build the Best Contact Center Experience (2015)

April 14, 2015

The Northridge Group President, Daren Moore, describes on TMCnet the most effective ways that businesses can gather business insights and leverage customer feedback on multiple channels in the contact center to drive meaningful business outcomes. The most successful businesses in 2015 will leverage integrated data and analytics along with a robust Quality Contact Monitoring program to better understand their modern multi-channel customer. 

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