Major US Travel Company Improves Policy Roll-out through Training Efficiency & Agent Engagement

A Fortune 100 travel industry client engaged Northridge to improve training effectiveness and the speed of learning in preparation for a new policy roll-out. The client has a strong call monitoring program, but feedback from supervisors was often delayed and not targeted to address the recent training. Northridge helped the client make data-driven improvements to the training materials based on common misunderstandings identified through the test calls.
 

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