Senior Client Consultant

The Northridge Group is a growing management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results. Northridge provides professional services and quality monitoring solutions for the Fortune 200 in healthcare, telecom, financial services, travel and transportation, as well as key government agencies. 

At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.  For us, an additional measure of success is ensuring that our clients have the means to sustain the outcomes of our engagement long after we are gone.  As such, collaboration and knowledge transfer is key to our engagement delivery process.

Northridge is a firm founded and operated by people passionate about customer experience and our clients’ operational success.  In 2016, Northridge became an ESOP (Employee Stock Owned Plan), which means all of our employees are owners and benefit from the growth and success of the firm. 

Position Summary

The Northridge Group is seeking a Chicago-based Senior Client Consultant to manage the delivery of current, strategic consulting engagements for a Fortune 50 key account, with an objective of expanding client relationships and future business opportunities. This individual must be comfortable engaging in C-level discussions, while at the same time, engaging as a tactical, hands-on manager of project teams. This individual must have successfully demonstrated the ability to drive quantifiable results in business performance transformation (process improvement and financial outcomes) individually and through team performance. Additionally, strong analytical skills and communication skills, as well as relationship building are critical to success. Flexibility to travel is required.

Qualifications 

  • 10+ years experience in a Senior Executive role; responsibility as a C-level executive for 5+ years 
  • Operational knowledge/expertise (services/products/industry) at the C-level, which includes managing P&L 
  • Proven ability to lead consulting engagements through prior management and/or consulting experience, which will require tactical, hands-on management of project teams 
  • Experience negotiating complex business deals, which includes a proven ability to sell integrated solutions 
  • Consultative selling and solutions experience that qualifies prospective clients, overcoming objections and identifying clients' specific needs or current pain points 
  • Ability to craft and communicate a complex value proposition, which directly impacts the prospective client's business 
  • Ability to create relationships; leverage professional network relationships in support of sales
  • Ability to work in a highly distributed team environment to effectively deliver sales, client results and client satisfaction 

Contact 

We appreciate your interest in working at The Northridge Group. If your experience and interests are a fit for our company, please email your resume to careers@northridgegroup.com