Workforce Management Process Evaluation and Resource Capacity Planning Tool Improves Resource Capacity and Utilization for Large Healthcare Company
Lacking visibility into resource utilization and requirements, a large healthcare company struggled to proactively manage its resources and track individual productivity. Performance and work quality remained inconsistent without a formalized methodology for projecting resource supply and demand.
To address these issues and improve resource utilization, The Northridge Group conducted a comprehensive review of the company’s existing workforce management processes to uncover gaps and increase process efficiency. Northridge developed a customized resource capacity planning tool that determined the optimal resources for a particular workflow or service, and ensured all resources were allocated effectively.
As a result of the tool, the large healthcare company realized improved decision-making and process control, better utilization of resources and a shift to a self-serve business model—ultimately improving forecasting and operational efficiency.
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