About The Northridge Group

The Northridge Group is a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results. We work with Fortune 200 companies and market leaders in healthcare, telecom, financial services, travel, transportation and key government agencies, advising on:

  • Voice of the Customer Insights
  • Contact Center Management
  • Quality Monitoring (QM) Services
  • Business Process Management
  • Program Management
  • Advanced Data Analytics
  • Technology Management
  • Telecom Expense Management (TEM)

Who We Are
Northridge senior consultants, many of whom have executive-level experience at large organizations in the industries we serve, partner directly with our clients to deliver practical solutions and clear action plans. Our deep industry experience and hands-on, collaborative approach are why over 90% of our clients return to Northridge for additional projects and engagements.

Founded in 1999, Northridge has earned our reputation as a leader in management consulting by helping our clients solve their most pressing business challenges, enabling their companies to make more profitable business decisions and effectively manage major organizational change. We are a certified women-owned business and GSA PSS (MOBIS) federal government schedule holder. In 2016, Northridge became an ESOP (Employee Stock Owned Plan), which means all of our employees are owners and benefit from the growth and success of the firm. Additionally, Northridge has earned an A+ Rating from the Better Business Bureau (BBB), which is a demonstration of our commitment to the BBB Code of Business Practices and service excellence to our clients.

customer service organization  +nrg BBB Business Review

Our Process
With a focus on optimizing people, processes and technology, we sustainably improve operations by uncovering revenue and significant cost savings opportunities, removing inefficiencies, improving operations and enhancing the end-to-end customer experience. 

Our collaborative, knowledge-driven approach is designed to rapidly convert operational insights into meaningful business outcomes. With a keen focus on people, processes and technology, Northridge professionals consistently deliver results that outperform expectations, while maintaining close alignment with your organization’s strategy, as well as its unique needs and circumstances.

Corporate Social Responsibility
Giving back to the communities where we live and work, and to people in need around the world is a priority at Northridge. Whether it’s promoting entrepreneurship, women’s leadership, or improving access to education, making a difference to those around us is an important part of life at Northridge.   

Leadership Team
Northridge senior executives personify the vision for our company and our people, assisting Fortune 200 companies and large enterprises to solve complex challenges. 

Contact Us
We’d love to hear from you—drop us a line or fill out our contact form and we’ll be in touch as soon as possible.

News and Upcoming Events
View the latest news to discover what others are saying about Northridge and explore upcoming events that Northridge will be attending, sponsoring or hosting.