Northridge Helps Global Technology Firm Improve Sales Clarity and Achieve Additional Revenue from Post-Sales Opportunities
One of the largest U.S. technology firms required significant improvement in post-sale customer satisfaction and engaged The Northridge Group to provide Quality Monitoring (QM) services.
Rising to the challenge with a team of proven QM professionals, Northridge designed and implemented a program that identified and resolved sales process issues that were responsible for the brand’s poor post-sale customer experience. On an ongoing basis, Northridge provides monthly feedback to the client’s management team, with reporting on “Sales Clarity” issues, including erroneous billing and actions across a range of post-sale promotions and services.
As a result of Northridge’s continued services, the client was able to achieve a 36% year-over-year decrease in the number of Sales Clarity issues, enabling the brand to significantly improve revenue generation from post-sale opportunities and overall customer experience.
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