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The Northridge Group, Inc. is a professional services consulting firm that specializes in helping clients optimize their use of complex and emerging technologies, strategically reduce costs, and dramatically improve customer service and productivity.  Northridge has served more than 100 clients, including government agencies, major service providers, higher education, and Fortune 1000 companies from diverse areas such as healthcare, transportation, manufacturing, financial services, and public utilities.

Business process analysis, telecom strategy, contact center performance and expense management are critical to the success of all these segments.   We bring a “fresh set of eyes,” independent of any vendors, to help organizations get the most out of their existing technology and resources as well as plan for future technology needs by developing strategies and providing sourcing assistance.