We are collaborative, team players who push hard for business results. But we also know how to have fun and relish our hard-earned time with our family and friends, constantly striving to maintain a healthy work-life balance. Although we’re based in Chicago, many of our consultants and team members work virtually. This allows us to hire the best talent and smartest minds regardless of location to meet and exceed our clients’ needs.
We believe our workforce should reflect the diversity of the communities in which we live and the clients we serve. Diversity enriches our clients’ businesses, our knowledge and our communities, which is why we work so hard to foster an inclusive work environment where everyone is valued for their ideas and contributions.
Discover more about what it’s like to work at The Northridge Group from our employee testimonials.
“NRG is a special place...a place which allows me to demonstrate my commitment to quality assurance by being the ear of the customer...a place where I enjoy being part of an accomplished team of customer service experts...a place where I contribute to our client’s success each and every day!” - Jacqueline White, QM Analyst
“It is an honor to be a part of the Northridge team because of our ability to make a difference every day. We have an incredible culture which fosters teamwork, collaboration, and excellence in everything that we do. It is also rewarding to be surrounded by such talented and experienced team members that allow us to learn, grow and develop personally and professionally, while also delivering the best insights for our clients.” - Pam Plyler, Executive Practice Lead, Customer Experience
“Because of its focus on collaboration throughout the firm, Northridge has created an environment in which ideas and insights are developed at every level. Working seamlessly beside highly experienced professionals has been a tremendous benefit to my personal and professional development.” - Jonathan Svitesic, Financial Analyst
“I believe Northridge is synonymous with opportunity. It’s a company where an intern’s perspective is valued and respected; where an analyst is able to learn, grow and thrive with the help of their tenured peers; where a consultant is able to work closely and collaboratively with the client to ensure delivery of actionable solutions; and where a manager is able to lead a team of experienced professionals who are committed to helping clients measure contact center performance and overall customer satisfaction. This was my career path at Northridge – what will yours be?” - Katie Francis, Manager, Quality Monitoring