Quality Monitoring Assessor

Flexible part-time positions are available in Rosemont, IL and Hauppauge, NY  

The Northridge Group (“Northridge”) is a management consulting firm that helps to improve customer service and productivity for our clients, which include major telecommunications carriers, Fortune 500 companies, institutions of higher education and state, local and federal governments. We have an unwavering commitment to our employees, providing the tools needed on the job and access to learning and development resources.

Position Summary

The Northridge Quality Monitoring practice develops, validates and conducts quality monitoring programs for our client organizations. Northridge Assessors evaluate customer interactions (call, web, chat) from our Rosemont, IL and Hauppauge, NY locations. We objectively assess the customer service and sales behaviors displayed by customer contact center representatives working at our client organizations across a representative monthly sample.

The Northridge Group provides Assessors with a high degree of training in behavioral assessment.  Assessors utilize guidelines specifically developed with each client, to listen for specific behaviors as well as business process improvements.

We are seeking employees with:

  • Integrity
  • Independent and Sound Judgment
  • Team Orientation
  • Interpersonal Skills
  • Oral and Written Communication
  • Technical Proficiency
  • Results Orientation
  • Attention to Detail
  • Organizational Skills
  • Customer Service Experience

A Bachelor’s degree or progress toward a degree is strongly preferred. Language skills are a plus but not mandatory.

We appreciate your interest in working at The Northridge Group. If your experience and interests are a fit for our company, you can apply online here.