Pam Plyler Discusses Technology and Process Simplification

October 28, 2014

Pam Plyler, Executive Practice Lead for Customer Experience and Contact Center Management, discusses how the simplification of technology and processes in the contact center enables brands to compete more effectively with Software Magazine. 

Creating the most valuable experience for the customer requires an effective and empowered workforce that has access to the right technology and most streamlined processes. 

To read more, visit Software Magazine