Northridge Report Highlighted in Adweek SocialTimes

Posted June 10, 2015 

The Northridge Group's recent report, The State of Customer Service Experience 2015, was highlighted in Adweek SocialTimes. The article, "Report: Social Media is the Slowest Way to Resolve Customer Service Issues," highlights the critical role that social media plays in omni-channel customer service excellence. 

To read more, visit Adweek SocialTimes