Originally posted November 22, 2016
Revised December 16, 2016
Competing on Customer Experience: A Prescription for Success in Healthcare
These days, health insurance consumers are talking… sometimes directly through your call center and surveys, but also indirectly when filing complaints or critiquing your organization’s plans on review sites and social media. This chatter can lend valuable insights into the drivers and management of enrollment volumes, operational efficiency, churn rates, premium revenue and STAR ratings.
Join us on Thursday, December 15th at 1 PM ET | 10 AM PT for our webinar, Competing on CX: A Prescription for Success in Healthcare, to hear how The Northridge Group partners with text analytics firm, Clarabridge, to capture key customer insights to identify cost-saving opportunities and transform customer service models for clients like Blue Cross Blue Shield (BCBS).
Register for this webinar to learn how to:
- Aggregate and analyze all sources of member feedback and create targeted action plans based on these insights
- Build an effective CX program that delivers quantitative results through improvements in people, process and technology
- Identify drivers of member dissatisfaction and effort that directly impact operational and financial business metrics
- Leverage a cross-functional team approach to solving complex problems that have a transformative effect on your business
In case you missed it, download the full webinar slideshow presentation by filling out the form below.