Northridge Leads SIP Transition Resulting in Cost Savings for a National Cable Provider

A national cable provider had the need to migrate all inbound toll-free traffic delivered to their contact centers via traditional Time Division Multiplexing (TDM) technology to a dual-carrier SIP trunking environment in order to improve efficiency, scalability, and to reduce costs. 

Northridge provided leadership, SIP expertise and program management to develop the migration strategy and cross-functional implementation plan to ensure the transition was seamless for the contact centers and customers, while delivering the projected cost savings for the business. 

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