Northridge Data Confirms Social Media Customer Support is Lacking

Posted July 1, 2015

The Northridge Group's recent report, The State of Customer Service Experience 2015, was highlighted in Fortune. The article, "Too Many Customer Requests via Social Media Fall on Deaf Ears," identifies the critical gap social media plays as a customer service channel. The customers' expectations are growing and businesses aren't meeting the demand. 

To read more, visit Fortune