A Fortune 100 enterprise sought mystery shopper services to redesign their self-audit program and improve compliance with federal regulations and avoid costly penalties. Through a tailored mystery shopper program, Northridge conducted outbound test calls into the client's global contact centers, measuring the agents' fulfillment of key scoring components.
Through detailed analytics and reporting, Northridge was able to offer key insights, targeting areas of opportunity to improve compliance and limit financial risk.
In partnership with our client, Northridge helped reduce their financial exposure by over 70% in three months.
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