Following an organizational redesign, conflicting priorities became evident within a Fortune 50 enterprise through an evaluation of the consolidated performance metrics. Northridge was engaged to assess the existing metrics across multiple dimensions and tiers within an organization.
Northridge delivered a comprehensive scorecard design and implementation methodology across the financial, operational, customer and people-focused areas of the organization, greatly improving visibility and alignment of performance priorities. Executive visibility was significantly enhanced through a dashboard displaying the metrics correlating to each tier of the organization. The metrics not only reported past performance, but also provided a forward-looking view of untapped opportunities to achieve future performance.
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