Fauerbach on Social Customer Service with SOCAP

July 24, 2015 

Therese Fauerbach, The Northridge Group CEO, will join Ted Janusz, national speaker, trainer and motivator, for a SOCAP Chicago Chapter presentation. Fauerbach will focus on insights from The Northridge Group’s recent research on The State of Customer Service Experience 2015, describing how companies are struggling to meet consumer expectations for a seamless and effortless omni-channel customer service experience. 

The Society of Consumer Affairs Professionals in Business (SOCAP) is a global professionals group of best-in-class customer care experts across all industries. To learn more about SOCAP, visit their website

To learn more about the event, click here